Stonehaven
Technology is a
service oriented
company
understanding that
prompt and reliable
performance is a
expected deliverable
for its customers
and clients:
General
1. Subscription
accounts will be
enabled within one
business day of
order receipt. The
subscription term
only begins after
the account is
enabled. (A ten
percent credit is
available if a
subscription account
is not enabled
within our one
business day
commitment.)
2. Subscription
services are hosted
on commercial
servers with
exceptional uptime.
(Credit is available
in case of system
unavailability. See
the refund policy
for details.)
3. Confidentiality Agreements.
Stonehaven Technology will abide
by its customer's confidentiality agreements. Please
forward the confidentiality agreement to
Stonehaven Technology for an
authorized signature when required.
4. Customer account and password information.
Occasionally, projects include
Stonehaven Technology being setup
as a user in a customer system.
Stonehaven Technology will treat
any login information as customer confidential information and will not
disclose such information to anyone.
3. Unlimited, no
charge technical
support is always
available.
sTToXML™ Security
1. The software
automatically
deletes uploaded
files as soon as
they have been read
into memory (even
before the
conversion has
finished).
2. The user has an
onscreen link to
delete the just
created target file
after conversion
(after he downloads
it to his local
computer.)
3. Any target files
which are still
lingering are
deleted after 24
hours.
4. Our tracking
functions do not
capture the user's
target file URL
anywhere. The only
place it's shown or
stored is on the
user's screen and in
his conversion
report email
message. We do
capture the filename
(but not the file)
of uploaded files
for system security
concerns.
5. The software runs
inside of secure
socket layer (SSL)
secured browser
sessions.
6. Company internal
policies address the
security of customer
files and
information directly
e.g. no attempts to
intercept customer
data or passwords,
etc.
7. All user forms
where sensitive or
proprietary
information are
entered are
displayed within SSL
secured browser
windows.
December 28, 2005 |
